Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. See the Official Rules for complete details.
Q. How many prizes could I win?
A. One (1) Sweepstakes prize per person.

See Official Rules for complete details.
Q. How do I redeem my Scratch Off prize?
A. One hundred fifty thousand (150,000) random Scratch Off Cards will be distributed during the Promotion Period. If you receive a winning Scratch Off Card, you can redeem your prize by submitting the Scratch Off Card to a Erbert & Gerbert’s associate at a participating Erbert & Gerbert’s store on or before June 24, 2018.
Q. How will I know if I'm the sweepstakes winner?
A. The grand prize drawing will be held on or around July 9, 2018. The winner will be notified via the contact information provided upon registration.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://erbertandgerberts.promo.eprize.com/30th/ directly rather than a bookmarked page in your browser.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q. I'm having trouble entering a code. What should I do?
A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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